HqO has plans to double the size of its team by the end of 2019, opens in Paris and London


Samuel Warren will lead UK operations for HqO, serving as managing director, UK and be responsible for building a team in London. Julia Paolucci takes on the managing director role for France.


Based in Paris, Paolucci formerly served as global head of business development for competitor Workwell.

HqO is a tenant experience (TeX) software and services company for commercial real estate that partners with commercial real estate landlords to deliver the platform and mobile app in over 53 m sq ft of office space.

It said that during 2019 alone, HqO was implemented by many of the world’s leading commercial realty firms, including American Real Estate Partners (AREP), Blackstone’s EQ office, DivcoWest, Jamestown Properties, The Swig Company, and more.

HqO also announced the release of a guide to help landlords make the switch to its tenant experience platform. More than 40% HqO’s customers have switched from legacy technologies and competitor services to the company’s integrated tenant experience platform. The guide is part of a larger TeX Insights thought leadership and data initiative designed to bring original insights, best practices, and cutting-edge strategies to commercial real estate industry leaders launching later this month.

“In the space race that is tenant experience software, this milestone further fuels HqO’s ability to reach critical masses of penetration across geographies and product types,” said Michael Phillips, president of Jamestown Properties. “HqO’s expanded reach offers them opportunities to continue to innovate and test for best product series deliverable.”

In addition to creating a tenant experience, its software arms landlords with real-time data about how tenants occupy the space and their overall satisfaction with their workplace experience.

“Growing the HqO portfolio of TeX-powered buildings to 53 mln sq ft across the US and Europe demonstrates how hard our team has worked, not only to create the leading tenant experience solution, but also how hard we work to deliver value for the asset management, property management, marketing, and leasing professionals that strive to create an unmatched experience at their property,” said Chase Garbarino, CEO and co-founder of HqO.

“It’s also indicative of the shift happening in commercial real estate. Tenants have a new set of workplace expectations, and leading owners and operators are embracing technology in order to create a data-driven tenant experience.”